Terms and Conditions - Landscapers Mill Hill
Welcome to Landscapers Mill Hill. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully to ensure a mutual understanding of our service provisions and your responsibilities.
1. Introduction
These Terms and Conditions govern the provision of landscaping services by Landscapers Mill Hill. By hiring our services, you accept these terms in full. If you disagree with any part of these terms, you must not use our services.
2. Services Provided
Landscapers Mill Hill offers a wide range of landscaping services, including but not limited to garden design, maintenance, installation, and seasonal clean-ups. Our services are tailored to meet the unique needs of each client, ensuring high quality and satisfaction.
2.1 Scope of Work
- Garden Design: Creating bespoke garden layouts based on client preferences and site conditions.
- Maintenance: Regular upkeep including mowing, pruning, and fertilizing.
- Installation: Planting trees, shrubs, and installing hardscapes like patios and pathways.
- Seasonal Clean-Ups: Preparing gardens for different seasons by removing debris and planting seasonal flora.
3. Booking and Reservations
To schedule a service, clients must complete a booking form or contact us directly. Bookings are subject to availability and are confirmed upon receipt of a deposit as outlined in the payment terms.
3.1 Deposits
A deposit is required to secure your booking. The amount of the deposit will be specified in your service agreement and is non-refundable once work has commenced.
4. Payment Terms
Payments for services rendered are due as per the agreed schedule outlined in your contract. We accept various payment methods for your convenience.
4.1 Invoicing
Invoices will be issued upon completion of services or as otherwise specified in your agreement. Please ensure timely payment to avoid any disruption to services.
5. Pricing and Estimates
All services are provided based on estimates given prior to commencement. These estimates are subject to change if additional work is identified during the project. Clients will be informed of any adjustments in pricing before proceeding.
5.1 Additional Costs
Any unforeseen costs arising from site conditions or client requests will be discussed and agreed upon before additional work is undertaken.
6. Cancellation Policy
Clients may cancel services with a written notice. Depending on the timing of the cancellation, a fee may apply as outlined in the cancellation terms. Cancellations made within 48 hours of the scheduled service may incur a late cancellation fee.
6.1 Refunds
Refunds for canceled services will be processed in accordance with the deposit terms. Deposits are non-refundable once work has begun.
7. Client Responsibilities
Clients are expected to provide a safe and accessible site for our team to perform services. This includes ensuring that all necessary permissions and access rights are in place.
7.1 Site Preparation
Clients must prepare the site by removing any personal items or obstacles that may hinder our work. Failure to do so may result in additional charges.
8. Liability
Landscapers Mill Hill will take all necessary precautions to prevent damage to your property. However, we are not liable for any pre-existing conditions or unforeseen issues that may arise during the project.
8.1 Insurance
We maintain appropriate insurance coverage to protect both our team and your property. In the unlikely event of damage, please notify us immediately to facilitate claims processing.
9. Warranties and Guarantees
Our services come with a satisfaction guarantee. If you are not satisfied with the work performed, please contact us within a specified period to address any issues.
9.1 Plant Guarantees
We guarantee the health of plants for a defined period after installation. Any plants that fail to thrive due to our negligence will be replaced at no additional cost.
10. Termination
Either party may terminate the service agreement with proper notice as outlined in the contract. Upon termination, clients are responsible for payment of services rendered up to the termination date.
10.1 Grounds for Termination
- Breach of contract terms
- Non-payment
- Inappropriate behavior towards staff
11. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the service process will be used solely for the purpose of providing our services.
11.1 Data Protection
Your information will be handled in accordance with applicable data protection laws. We ensure that your data is securely stored and not shared with third parties without your consent.
12. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Landscapers Mill Hill operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
12.1 Dispute Resolution
In the event of a dispute, we encourage open communication to resolve issues amicably. If a resolution cannot be reached, legal avenues may be pursued as per the governing law.
13. Amendments to Terms
Landscapers Mill Hill reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of services constitutes acceptance of the updated terms.
13.1 Notification of Changes
Updates to the terms will be communicated via email or through our official communication channels. It is the client's responsibility to stay informed of any changes.
14. Intellectual Property
All content provided by Landscapers Mill Hill, including designs and written material, is protected by intellectual property laws. Clients are granted a limited license to use the supplied content for personal use only.
14.1 Usage Restrictions
Clients may not reproduce, distribute, or create derivative works from our content without explicit written permission.
15. Force Majeure
Landscapers Mill Hill is not liable for any delays or failures in service due to circumstances beyond our control, including natural disasters, acts of government, or other unforeseen events.
15.1 Notification of Force Majeure
We will notify clients promptly if a force majeure event affects the scheduled services and make reasonable efforts to reschedule or compensate accordingly.
16. Severability
If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full effect.
16.1 Invalid Terms
Any term deemed invalid will be replaced with a valid term that most closely matches the original intent.
17. Entire Agreement
These Terms and Conditions constitute the entire agreement between the client and Landscapers Mill Hill regarding the services provided, superseding all prior agreements and understandings.
17.1 Amendments and Waivers
No amendment or waiver of these terms will be effective unless in writing and signed by both parties.
18. Client Consent
By hiring Landscapers Mill Hill, clients acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.
18.1 Acceptance of Terms
Continued use of our services signifies acceptance of all current and future terms as established in this agreement.